Shipping & Delivery Policy
Policy Details
Effective Date: November 2025
Last Updated Date: November 2025
1. Order Processing
Order Processing Time:
Orders are processed within 1–3 working days after confirmation.
Processing on Holidays / Weekends:
Orders are not processed on Sundays or public holidays. Orders placed during these days will be processed on the next working day.
2. Shipping Partners
Courier Companies Used:
Bluedart, Delhivery
Logistics Platforms Used:
Shiprocket
3. Delivery Timeframe
Standard Delivery Time:
Delivery typically takes 2–7 working days after dispatch, depending on the destination.
Remote Area Delivery Time:
Deliveries to remote or non-serviceable areas may take longer than standard timelines.
4. Shipping Charges
Shipping Fee Policy:
Shipping charges, if applicable, are calculated and displayed at checkout before order confirmation.
Free Shipping Conditions:
Free shipping may be offered during promotional campaigns or special offers.
5. Order Tracking
Tracking Method:
Order tracking details are shared via SMS, email, or your account dashboard after dispatch.
Tracking Link Provider:
Tracking links are provided through our logistics partner platform (Shiprocket) and respective courier services.
6. Delivery Issues
Delay Handling Procedure:
In case of delays, customers will be informed, and our team will coordinate with the courier partner to provide updates and resolution.
Lost Shipment Handling:
If a shipment is lost, we will initiate an investigation with the courier partner and take appropriate action, including replacement or refund as applicable.
7. Undelivered Orders
COD Refusal Policy:
Customers who refuse to accept COD orders may face restrictions on future COD orders.
Incorrect Address Policy:
If incorrect or incomplete address/phone details are provided, the order may be returned to our warehouse. Re-shipping may require additional charges.
8. Service Coverage
Countries Served:
India
International Shipping Availability:
Currently, we do not offer international shipping.
9. Force Majeure
We shall not be held responsible for delays or failure in delivery due to events beyond our control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or logistical disruptions.
10. Contact Information
Business Name: Ummat Islamic Mart
Support Email: support@ummatmart.com
Support Phone: +91 7770001343
Business Address: Manzoor Pura Chowk, Aurangabad, Maharashtra – 431001, India
Working Hours: Monday – Saturday, 10:30 AM – 8:00 PM