Terms & Conditions
Business Details
Business Name: Ummat Islamic Mart
Business Type: Sole Proprietorship
Registered Business Address: Manzoor Pura Chowk, Aurangabad, Maharashtra – 431001, India
Support Email: support@ummatmart.com
Support Phone: +91 7770001343
Website URL: https://ummatmart.com/
1. Introduction
Welcome to Ummat Islamic Mart. By accessing or using our website, you agree to be bound by these Terms & Conditions. These terms govern your use of our website, services, and purchases. If you do not agree with any part of these terms, you should not use our website.
2. Business Model & Products
Product Categories Sold: Attar & Perfumes, Books, Islamic Items, Gift Articles, Janamaz (Musalla), Namaz Caps, Islamic Clothing
Product Authenticity Statement:
All products sold on our website are 100% genuine, authentic, and brand new.
Refurbished Products:
We do not sell refurbished or second-hand products.
3. Purchases & Payments
Accepted Payment Methods:
- UPI
- Debit Card
- Credit Card
- Net Banking
- Partial Cash on Delivery (COD)
Payment Gateway Providers: Razorpay, PayU, Cashfree
Currency Used: Indian Rupees (INR)
Tax Information:
All prices displayed on the website are inclusive of applicable GST.
4. Cash on Delivery (COD) Policy
COD Availability: Yes (Partial COD)
Advance Payment Requirement:
A small advance payment is required at checkout for COD orders.
Rules for COD Orders:
- Orders placed via COD must be accepted upon delivery.
- Repeated refusal of COD orders may result in restriction of COD services for the customer.
Refund Conditions for COD Advance:
- COD advance is non-refundable if the order is refused at delivery.
- Refund may be issued if the order is cancelled before dispatch.
5. Refund & Replacement Policy Reference
Replacement Rules:
Replacement is provided only for damaged, defective, or incorrect products after verification.
Refund Conditions:
- Refund is issued if replacement is unavailable or if the order is cancelled before dispatch.
- Change of mind is not eligible for refund.
Refund Processing Timeline:
Refunds are processed within 7–10 working days after approval.
6. Shipping & Delivery
Order Processing Time: 1–3 working days
Average Delivery Time: 2–7 working days
Courier Partners: Bluedart, Delhivery (via Shiprocket)
Shipping charges, if applicable, are displayed at checkout. Free shipping may be offered during promotional campaigns.
7. Warranty & Product Authenticity
Manufacturer Warranty Availability:
Warranty is available on selected products depending on the brand.
Warranty Claim Process:
Customers must contact support with order details and warranty claim information.
Invoice Requirement for Warranty:
A valid purchase invoice is mandatory for all warranty claims.
8. Customer Support
Support Email: support@ummatmart.com
Support Phone: +91 7770001343
Working Hours: Monday – Saturday, 10:30 AM – 8:00 PM
9. Governing Law & Jurisdiction
Country: India
Jurisdiction City: Aurangabad, Maharashtra
All disputes shall be subject to the jurisdiction of courts located in Aurangabad, Maharashtra.
10. Force Majeure
Ummat Islamic Mart shall not be held liable for any delay or failure in performance caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, pandemics, or disruptions in logistics services.
11. Amendments to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.
12. Acknowledgment
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Effective Date: November 2025
Last Updated: November 2025